Return Policy

The following are the policies to be eligible for return requests after shipment/receipt of goods:

1. All goods sold are non-refundable except (i) Product unsuitable and (ii) Goods damaged during delivery.

2. Only items that have been purchased directly from https://alpinemalaysia.com.my/ Online Store can be eligible for a return.

3. Any https://alpinemalaysia.com.my/ Online Store product purchased through other retailers is not eligible for this policy and must follow the respective retailers’ returns and refunds policy.

4. Goods are eligible for a return if the following apply:

Incorrect:

  • The item is not the item you ordered
  • Missing items inside the packaging

Damaged:

  • The item is found to be damaged upon receipt. Returns are applicable only for a complete https://alpinemalaysia.com.my/ Online Store product.

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt)
  • You have proof of purchase (order invoice number and receipt)
  • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner
  • Item must be returned in the original box (or at least, suitable packaging) to protect the product from damage during return delivery

We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.Your refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the refund will be initiated.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

Refund Policy

Full Refund (No Fees Deducted)

We will issue a full refund with no MDR deduction if the refund is due to:

  • A defective or damaged product;
  • Incorrect item sent;
  • Any other issue verified to be the seller’s responsibility.

Payment Processing Fee (MDR) Deduction

  • For refunds not caused by any fault of the business (e.g. customer cancels for personal reasons, changes mind, wrong order placed), a non-refundable payment processing fee (Merchant Discount Rate, MDR) will be deducted from the total refund.
  • This fee is charged by the bank or payment gateway (e.g. Visa, Mastercard, FPX, e-wallets and etc) and is typically 2% to 3% of the transaction value.

Customer Acknowledgement

By placing an order and making payment, you acknowledge and agree to the terms stated in this refund and cancellation policy.