Terms & Conditions 

Welcome to IWAKI MOBILE SOLUTION(M) SDN BHD for online store. Terms and conditions stated below applies to all visitors and users of https://alpinemalaysia.com.my/. You are bound by these terms and conditions as long as you’re on https://alpinemalaysia.com.my/

General

The content of terms and conditions may be change, move or delete at any time. Please note that https://alpinemalaysia.com.my/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://alpinemalaysia.com.my/ will take immediate actions against the offender(s).

Newsletter 

User shall agree that https://alpinemalaysia.com.my/ may send newsletter regarding the latest news/products/promotions etc. through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold https://alpinemalaysia.com.my/ harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Orders and Payment

· All orders are subject to acceptance and stock availability.

· Product prices may be adjusted at any time without prior notice.

· Full payment is required before your order is processed.

· We offer various payment methods via a secure payment gateway, including online banking, credit/debit cards, and e-wallets.

· If you choose a bank instalment plan, your order will only be processed after the bank approves your instalment application.

· If we do not receive the corresponding payment, we will not be liable for any delay or failure in the delivery of the order.

Warranty

· The warranty period begins on the date stated on the warranty sticker attached to the product.

· Customers must keep the warranty sticker and original packaging for warranty claims.

· Warranty does not cover misuse, unauthorized modifications, or physical damage not caused by manufacturing defects.

Intellectual Property

· All website content, including product images, descriptions, logos, and designs, is the property of ALPINE MALAYSIA.

· Unauthorized use, copying, or redistribution of any content is strictly prohibited.

Limitation of Liability

· ALPINE MALAYSIA is not liable for any indirect, incidental, or consequential damages arising from product use or website access.

· Our total liability is limited to the amount paid for the product.

Governing Law

· These terms are governed by the laws of Malaysia.

· Any disputes shall be resolved under the exclusive jurisdiction of Malaysian courts.

Changes to Terms

· From time to time, there may be information on https://alpinemalaysia.com.my/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents.

· We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfying with your purchased product(s), please return it back to us with the invoice.

RETURN AND REFUND POLICY ON SERVICE

RETURN POLICY

  • Return or refund requests must be submitted via email or mobile communication within 7 days of receiving the product.
  • Only items that are defective, damaged upon delivery, or incorrect are eligible for return or refund.
  • Returned items must be in unused, original condition with all packaging and accessories included.
  • Refunds will be processed after the return is approved.
  • All returns are subject to inspection and must comply with our Return & Refund Policy.
  • If customer chosen payment method involves a Merchant Discount Rate (MDR) charged by the bank, the MDR percentage will be deducted from the refund amount. The remaining balance will then be refunded to the customer.

Refund Eligibility: Refunds will be issued for return made within the allowable return period (7 days of receiving the product). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.

Process for return and refund: Customers must contact our customer service department at support@alpinemalaysia.com.my/0166684328

Changes of Order: Any order amendment must be contact or email us at support@alpinemalaysia.com.my/0166684328 atleast 12 hours before the order made. Additional charges may apply for changes of orders. Please check all details properly before payment made.

Refund Policy

Your refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the refund will be initiated.

Full Refund (No Fees Deducted)

We will issue a full refund with no MDR deduction if the refund is due to:

  • A defective or damaged product;
  • Incorrect item sent;
  • Any other issue verified to be the seller’s responsibility.

Payment Processing Fee (MDR) Deduction

  • For refunds not caused by any fault of the business (e.g. customer cancels for personal reasons, changes mind, wrong order placed), a non-refundable payment processing fee (Merchant Discount Rate, MDR) will be deducted from the total refund.
  • This fee is charged by the bank or payment gateway (e.g. Visa, Mastercard, FPX, e-wallets and etc.) and is typically 2% to 3% of the transaction value.

Customer Acknowledgement

By placing an order and making payment, you acknowledge and agree to the terms stated in this refund and cancellation policy.

Privacy Policy

At ALPINE CAR MALAYSIA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

 1. Collection of Personal Information

You may browse our website without providing any personal information. We only collect personal data that you voluntarily provide, such as when you:

· Fill in contact or enquiry forms

· Place orders or make purchases

· Communicate with us via phone, email, or other channels

Collected information may include:

· Your name

· Contact details

· Shipping and billing addresses

· Any other information you provide to facilitate transactions or communication

 2. Use of Personal Information

Your data is used solely to:

· Process your orders and requests

· Communicate with you regarding your transactions

· Provide customer support

· Improve our services

We do not use your personal data for unsolicited marketing unless you explicitly consent.

 3. Data Access and Security

Access to your personal data is limited to authorized personnel who handle your orders and customer service. All such staff are aware of the importance of confidentiality and take reasonable measures to protect your information from unauthorized access, loss, or misuse.

 4. Third-Party Disclosure

We do not sell, rent, or share your personal information with third-party marketers or advertisers. Your information may be shared only with trusted partners strictly as necessary to fulfill your orders or comply with legal requirements.

 5. Policy Changes

We will only use your personal data as described in this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significant changes occur, we will post a notice and update the date on this Privacy Policy to inform you of the changes. Please review this page periodically to stay informed about any updates. Continued use of our website after such changes constitutes your acceptance of the revised policy.